Hello Anytime / Care agencies
AI receptionist for home care businessesCare manager out on visits? Families still get a kind answer.
Families looking for care, hospital discharge teams, current clients worried about a missed visit: Hello Anytime answers patiently, takes the details your care manager needs, and passes urgent and safeguarding concerns on at once.
- Unlimited calls, £29.99 a month
- Keep your usual number
- No contract
New care enquiry
- Care for
- Frank Bennett (daughter Karen called), 07700 900588
- Location
- Whitby, YO21
- Help needed
- Morning personal care after hospital discharge
- How often and start
- Daily mornings from Friday
- Funding
- Not sure yet
Example with made-up details. You always get the summary in English, about a minute after the call.
Care enquiries often come from worried family members at difficult moments. Reaching voicemail makes a hard day harder, and they ring the next agency.
Safeguarding passed on urgently
If a caller raises a concern about someone's safety, Hello Anytime listens, notes it and alerts your care manager at once. It never investigates and never promises to keep it secret.
Patient with worried families
Calm, kind and unhurried. Callers are reassured that a real person from your team will call them back.
Missed visits flagged
A client or family reporting a carer who hasn't arrived is marked urgent, so the office can act fast.
The questions you'd ask, every time.
You can change these in the app. Hello Anytime asks them naturally and never makes up an answer. Other languages are being tested in the pilot.
- Who needs care, and the caller's relationship
- Where they live (town and postcode)
- Help needed: personal care, meals, medication prompts, companionship, live-in
- How often, and when care should start
- Private, council funded or not sure
Keep families informed.
One tap on any enquiry sends a short, kind text in your agency's name, and replies come straight to you. Scheduled reminders are switching on during the pilot.
- Care assessment day-before reminders Switching on in pilot
- Care review reminders Switching on in pilot
- Invoice payment reminders Switching on in pilot
- Enquiry follow-up chase Switching on in pilot
Does it give medical or medication advice?
Never. If someone is hurt, very unwell or in danger, it tells the caller to ring 999 first.
How does it handle a safeguarding concern?
It takes the details calmly, without questioning the caller, marks the call urgent and alerts your care manager straight away.
Can it take calls from hospital discharge teams?
Yes. It notes the ward, discharge date and care needed, and flags same-day discharges as urgent.
We're CQC registered. Can it say so?
Yes. Add it to your details and Hello Anytime will mention it when callers ask.
Do I keep my number?
Yes. Customers keep ringing your usual number. You forward only the calls you miss to a Hello Anytime number we give you, which your customers never need to know.
When does Hello Anytime answer?
Your phone rings first. If you don't pick up within about 20 seconds, the call goes to Hello Anytime. On a mobile the divert code is **61*your Hello Anytime number**20#, and you can change the 20 to 5, 10, 15, 25 or 30 seconds. You can also send every call straight to Hello Anytime, for example at night, and switch it back with a short code.
What about a landline?
Mobiles use one short code. Landlines divert differently depending on your provider, and some (like BT) may charge for it. We'll help you set it up.
Hello Anytime
VAT included. Or £299 a year.
- Unlimited calls, day and night
- Job summary by text after every call
- Follow-up texts (up to 300 a month)
- Spam blocked, family calls skipped
A team of up to 5? Hello Anytime Pro is £49.99 a month with one shared diary. Full details in the pricing section. No contract, cancel anytime.
Try Hello Anytime for your home care business.
Start free in the app and set it up yourself, or tell us a little and we'll ring you to set it up. It takes about ten minutes, and your phone keeps ringing first.
- Free for the whole pilot, then 14 days free before any payment
- Or we set it up with you on a short call
- Founding price that never goes up while you stay