Hello Anytime / Dentists
AI receptionist for dental businessesReception on another line? Hello Anytime answers the next patient.
Toothache at 8am, check-ups at lunch, new patients asking if you take NHS: Hello Anytime answers in your practice name, asks the questions your reception team asks, and never gives clinical advice.
- Unlimited calls, £29.99 a month
- Keep your usual number
- No contract
Urgent: pain
- Patient
- Gary Okafor, existing, NHS, 07700 900184
- Reason
- Toothache since Sunday
- Pain level
- 7 out of 10
- Swelling
- Mild cheek swelling, not spreading, breathing fine
- Promised
- Call back this morning
Example with made-up details. You always get the summary in English, about a minute after the call.
Dental phones peak at opening time and lunchtime. Patients in pain don't leave voicemails, they ring the next practice.
Red flags first, every time
Swelling near the eye or throat, trouble breathing or swallowing, bleeding that won't stop: callers are told to ring 999 or go to A&E, and out of hours to call NHS 111. Nobody is told to wait for a call back.
The details reception needs
New or existing, NHS or private, pain level and preferred time, in one text and in the app. No clinical advice, ever.
Recall and hygienist reminders Switching on in pilot
Set a recall interval and Hello Anytime texts patients when they're due, in your practice name.
The questions you'd ask, every time.
You can change these in the app. Hello Anytime asks them naturally and never makes up an answer. Other languages are being tested in the pilot.
- New or existing patient, NHS or private
- What it's for: check-up, hygienist, pain, broken tooth, lost crown
- Pain out of 10, and any swelling (spreading to the eye or throat means 999)
- Patient's name, and the child's name if a parent is calling
- Days and times that suit
Get paid, and get the next job.
One tap on any job sends the right text in your business name. Replies come straight to you, and anyone can reply STOP. "On my way" and "ready" texts are live; scheduled reminders and quote chasing are switching on during the pilot.
- Check-up recall reminders Switching on in pilot
- Hygienist due reminders Switching on in pilot
- Day-before appointment reminders Switching on in pilot
- Treatment plan follow-up chase Switching on in pilot
Does it replace our reception team?
No. It answers the calls your team can't get to, like the 8am rush, lunchtime and after hours, and passes each one on. Your team stays in charge of the diary.
Can it tell patients if we have NHS spaces?
Only if you write it in your notes. If NHS availability changes, update one line in the app and Hello Anytime says the new answer. It never guesses.
What does it say to a patient in severe pain at night?
It tells them to ring NHS 111 for the urgent dental service, or 999 for swelling affecting breathing, swallowing or the eye, and flags the call for your team in the morning.
Does it work with our practice software?
Not directly yet. Appointment requests go into the Hello Anytime diary and your team books them in your own system. Links to dental software are something pilot practices can help us choose.
Do I keep my number?
Yes. Customers keep ringing your usual number. You forward only the calls you miss to a Hello Anytime number we give you, which your customers never need to know.
When does Hello Anytime answer?
Your phone rings first. If you don't pick up within about 20 seconds, the call goes to Hello Anytime. On a mobile the divert code is **61*your Hello Anytime number**20#, and you can change the 20 to 5, 10, 15, 25 or 30 seconds. You can also send every call straight to Hello Anytime, for example at night, and switch it back with a short code.
What about a landline?
Mobiles use one short code. Landlines divert differently depending on your provider, and some (like BT) may charge for it. We'll help you set it up.
Hello Anytime
VAT included. Or £299 a year.
- Unlimited calls, day and night
- Job summary by text after every call
- Follow-up texts (up to 300 a month)
- Spam blocked, family calls skipped
A team of up to 5? Hello Anytime Pro is £49.99 a month with one shared diary. Full details in the pricing section. No contract, cancel anytime.
Try Hello Anytime for your dental business.
Start free in the app and set it up yourself, or tell us a little and we'll ring you to set it up. It takes about ten minutes, and your phone keeps ringing first.
- Free for the whole pilot, then 14 days free before any payment
- Or we set it up with you on a short call
- Founding price that never goes up while you stay